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Lean Six Sigma Overview for the Finance & Service Sector

What You Will Learn:
Learn the measures and techniques for achieving Lean Six Sigma for both products and services. Learn the highly successful, industry proven, DMAIC (define, measure, analyze, improve, control) methodology of Lean Six Sigma

Who Should Attend:
Managers and persons desiring sufficient understanding of Lean Six Sigma to assess whether their organization should undertake a Lean Six Sigma initiative.

Duration: 1 and 2 day programs available on-site.

  • One day program is standard
  • Two day in-house programs with increased explanation, examples & application exercises available

Fee: Contact us to receive a quote.

Prerequisites: None

CEUs: 0.8 for 1 day, 1.6 for 2 days

Register online
About the Seminars (Hours, Fee Structure, Location, How to Register)

Program Outline

This program includes service / office oriented examples.

Lean Six Sigma Defined
Six sigma defined
Lean defined
Lean six sigma breakthrough strategy

Early success stories
Cost of poor quality
Opportunities to apply lean six sigma in a service environment

DMAIC Methodology for Services
Defining the lean six sigma project
Measuring the service process
Analyzing the data
Improving the service process
Controlling the service process

Standardize & Integrate
Sustaining lean six sigma in a service environment

Design for Lean Six Sigma
Failure modes & effects analysis for services (FMEA)

Implementing Lean Six Sigma in a Service Environment
Guiding principles


G.R. Technologies 
75 Allingham Gdns 
North York, Ontario
M3H 1X9

Tel: (905) 597-9277
Fax: (416) 638-4866


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