January 2004 Update to Customers

Dear Customer,

GRT is pleased to announce the following developments to better serve you.

ACQUISITION: Mayer Bernstein, P.Eng, a part owner and Director of GRT since 1993 has acquired full ownership of GRT and wishes to announce his position as the new President of GRT. Mayer joined GRT in 1982 developing the QC-Pro software for quality. He has since been involved in developing GRT’s services in quality and productivity as well as delivering training and consulting. The GRT team is pleased to continue offering all of our existing services, and more.

CONTINUING SERVICES: We offer a wide range of training and consulting to assist you and your organization to achieve quality and productivity.

• Management Systems: ISO 9001(Quality), ISO 14001(Environment), BSI-OHSAS 18001 (Health & Safety), ISO 17025 (Lab.), QS 9000 & ISO/TS 16949 (Automotive Quality)
• Productivity & Efficiency: Lean Manufacturing (Cost, Quality, Delivery), Six Sigma Black Belts and Green Belts (Process Improvement), Team Building and Problem Solving (Continuous Improvement)
• Public Seminars: Over 30 seminars offered regularly at our head office in Woodbridge. We recently added several new courses to further assist your personal development and optimization of your company.
• In-house Training: A modular approach to training provides flexibility to customize seminars based on your organization’s specific needs and objectives with competitive pricing.

NEW SERVICES: Achieve operational excellence through best practices. Based on our continuing R&D and recent experiences, we offer:

• Lean Manufacturing: Training and consulting to help you achieve measurable, sustainable quick results in reducing cost, and improving quality and delivery.
• Six Sigma Black Belt (SSBB) and Green Belt: Prepare for ASQ SSBB certification and for improving processes in your company. Participants implement a complete process improvement project during the program.
• Operational Management: We now offer training and consulting in Facility Planning and Enterprise Resource Planning (ERP) in a Lean organization. We welcome our new instructor, Eli Lewin, to join our team. Eli implemented SAP and ERP in Cellular Manufacturing environments. He has taught Industrial Engineering at U of T and Logistics at Seneca School of Business.